Welcome to Ebikefusion. By placing an order on our website, you agree to these billing terms, which form part of our general Terms of Service.
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1. Payment Terms
- Full payment is required at checkout.
- Payment must be successfully processed before we confirm and ship your order.
- We reserve the right to cancel unpaid or high-risk orders at our discretion.
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2. Accepted Payment Methods
We offer secure payment through:
- Credit & Debit Cards (Visa, Mastercard, American Express and so on)
- PayPal, Apple Pay, Google Pay
- Klarna (where supported)
All transactions are processed securely via Airwallex or integrated third-party gateways.
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3. Billing Location & Receipts
- Your payment will be processed through our registered business account in HongKong.
- Receipts and invoices will show Ebikefusion’s registered business information.
- An official invoice is available upon request, detailing order items and any applicable VAT.
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4. Packing List and Branding Differences
- Orders are fulfilled directly from the official European warehouses of our partner brands.
- The packing list included in your shipment will display the shipping warehouse or brand’s name—this may differ from Ebikefusion’s billing name on your payment receipt or invoice.
- This approach ensures authentic products, official logistics, and compliance with each brand’s warranty and service policy.
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5. VAT & Pricing Policy
- All prices on Ebikefusion include VAT, calculated according to the policies of each brand we distribute.
- For EU customers, no additional VAT or import duties are typically due at delivery.
- Ebikefusion does not directly set or collect VAT independently; we use the official brand warehouse pricing and invoicing.
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6. Currency & Conversion
- Prices are displayed in Euros (€).
- Payments in other currencies may incur conversion fees or rates set by your card provider.
- Ebikefusion is not responsible for foreign transaction fees or currency exchange variations.
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7. Disputes & Chargebacks
- If you have any billing questions or believe there is an error, please contact us first at:
📧 ebikefusion@gmail.com.
- Initiating a chargeback without first contacting our support team may lead to temporary order holds or account review while the issue is investigated.
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8. Possible additional costs
If you make a payment using a non-European Union bank card or payment channel, the payment channel may charge a handling fee for the payment, which is not charged or covered by Ebikefusion. When you make a payment using an installment such as Klarna, the service provider will charge a handling fee and a certain interest rate, which is the responsibility of the service provider. Ebikefusion will not charge you directly for additional shipping or handling fees.
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9. Changes to These Terms
Ebikefusion may update these billing terms at any time. The latest version will always be posted on this page. Your continued use of our site and services implies acceptance of any updates.